On-site & In-shop Services
On-site Services | In-shop Services | Business Hours
By Appointment Only
On-site and in-shop services are only by appointment and only during regular business hours. Client calls will be returned promptly if Russ is unavailable.
On-site Services
On-site services include in-store/in-home/in-office services such as:
- Computer Maintenance — troubleshooting, installations, maintenance, and cleanup.
- Purchase Assistance — on-site help choosing hardware or software at a local store.
- Instruction — one-on-one tutoring.
Call to discuss your servicing requirements.
On-site service is available only by appointments and in Greater Victoria. Anywhere outside of the core municipalities may be subject to travel charges. In-person restrictions are in place for Russ's safety.
In-shop Services
In-shop service is recommended for system rebuilds, backup services and similar time-intensive projects.
In-Shop Drop-off Services Only
In-shop services are limited to drop-off & pickup by appointment only. Please call to make arrangements.
- Drop-off and pickup of your computer will be done outside as are any in-person conversations.
- Russ will arrange to meet you at your car because of restriction mandated by Russ's insurance company.
If distancing is impossible, both of us must wear suitable masks. In-person restrictions are in place for Russ's safety.
In-Person Services Restrictions
While most in-person services have been restored, some restrictions are necessary because Russ remains more vulnerable to COVID-19.
When meeting indoors or in close proximity, he requires:
- both of us to wear suitable masks; and
- to avoid closed spaces with poor ventilation.
If these restrictions are a problem for you, he will work with you to provide support while keeping us both safe:
- Support is available via telephone, email and video conferencing software.
- Computer servicing is available via drop-off & pickup.
- Contact Russ for details.
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russharvey.bc.ca/onsite.html
Updated: May 29, 2025