About Russ Harvey Consulting
Russ Harvey has operated Russ Harvey Consulting (RHC), providing computer and Internet services in Victoria, British Columbia since 1996.
Russ clears the confusion and responds quickly when the required information is given to him.— Deborah Ranchuk, White Mountain Publications
Computer Services
Russ offers computer-related services like troubleshooting, maintenance, installations and software tutoring.
Services provided in Greater Victoria includes on-site and in-shop consultations and repairs as well as access to services via phone or email.
Service outside Victoria is available via phone or email. Support via video conferencing software is also available.
Purchase Assistance: Providing Good Value
In the landscape of technology, change is constant and the terminology can be confusing to many.
Russ can help you or your business to evaluate the best options for new or upgraded computer hardware and software.
Customized Solutions
Russ works to provide his clients with software and hardware solutions that improve their experience, secure their data and enhance their productivity.
Computer Help Desk
Large corporations and governments have centralized help desks to provide solutions to computer issues separate from the hardware or software vendor.
Now you can access a help desk service. If you're having a problem with your computer or software, help is available via phone or email during business hours.
- Many issues can be quickly resolved over the phone.
- Email help supports screen captures and error codes, etc.
- More complex issues may require on-site or in-shop service (available in Greater Victoria only).
Because of scheduling and time zone differences, email is preferable, at least initially for non-critical issues.
No Remote Computer Access
Russ seldom uses remote-access support (remote connections to your computer).
- He want clients to question the potential malicious use of remote access technology.
- Learn more about computer & “tech support” scams including error messages with a phone number.
Web Design
Russ can develop an effective website or revise an existing site to modernize it and make it more accessible to mobile devices.
He has developed and maintained over 100 web sites and blogs dating back to the early days of the Web.
The Internet has evolved a great deal over that time. People have more recently moved from desktop computers to mobile devices.
Russ has continued to invest in learning techniques and technologies that provide for a better user experience for site visitors resulting better conversion rates for clients.
Customized Design
His websites aren't based upon external templates or themes.
Russ specializes in uncluttered hand-crafted sites that allow users to focus on your content rather than splashy layouts or anything that impairs the viewer's experience.
This makes website designs more durable, even as the standards evolve.
Blogs
Russ can also customize blogs and other “do-it-yourself” alternatives.
This can provide a self-managed solution, although there are good reasons to examine whether this is the right fit.
Professional Writer
Russ, a professional writer, offers writing services including copywriting for websites.
A Wide Range of Skills
Because Russ has been involved with technology since the early days of computers, he is familiar with a wide range of software and hardware.
Operating Systems
His clients mostly run Microsoft Windows, but he has experience with many operating systems including macOS, iOS and Linux as well as older technologies like DOS, IBM OS/2 and eComStation.
Russ has worked with a broad range of software (both current and legacy) running on all of those operating systems.
Software Applications
Russ is familiar with many applications including word processing, spreadsheets, databases, graphics programs, web browsers, email software, text editors, FTP, security software, utilities and more.
Connections to Other Professionals
Russ maintains a network of creative and technical professionals including computer vendors, hardware repair services, hosting companies, ISPs and other resources.
The combination of a wide range of skills and a network of associated experts means that he can provide a better solution for you.
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Updated: September 13, 2024