Russ Harvey Consulting - Computer and Internet Services

Business Hours & Rates

Billing Practices | Payment Options | Business Hours & Location

Business hours and rates.

Billing Practices

All prices are quoted in Canadian dollars.

Billing Rates

The following rates are effective January 15, 2011:

  • Onsite services: $60.00 per hour, minimum 2 hours per call.
  • Telephone/email consultations: $45.00 per hour, minimum of a half-hour per incident.
  • In-shop services: $45.00 per hour, minimum 1 hour.

Standard rates are in effect during regular business hours. Billing time is rounded to the nearest half-hour unless the service is pre-contracted.

Additional fees may be assessed for emergencies and for onsite work or phone consultations outside regular hours.

In-shop service is recommended for system rebuilds, backup services and similar time-intensive projects.

Web Design, Editing & Editing Rates

Pricing is done differently for web design or writing and editing. The rates for those services depend upon the nature of the project.

Contracted Services

Regularly scheduled services like telephone support and website maintenance may be pre-contracted for a regular monthly or annual fee.

Contract clients will get a price break and higher priority service.

Contact Russ to discuss this option.

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Payment Options

Local Clients

Payments for services provided to my local clients (within Greater Victoria) are expected by:

  1. cash (please do not mail cash);
  2. your personal or business cheque (payable to “Russ Harvey”);
  3. an INTERAC e-transfer sent to ; or
  4. a Canadian dollar money order.

Distance Clients

Distance clients are those living outside of Greater Victoria.

The form of payment for distance clients depends upon our relationship and the nature of the services I'm providing.

I regret that I cannot accept cheques from new or unapproved distance clients, particularly for telephone or email support.

Established Distance Clients

Established distance clients with whom I've conducted regular business regularly in the past or have a secure business relationship can make arrangements to pay by:

  1. your personal or business cheque (payable to “Russ Harvey”);
  2. an INTERAC e-transfer sent to ; or
  3. a Canadian dollar money order.

New Distance Clients

New distance clients will find these online payment options more suitable for pre-purchasing blocks of telephone or email support:

  1. an INTERAC e-transfer sent to ; or
  2. PayPal.

Paying via PayPal

The following “Pay Now” option is intended for prepaid telephone/email support ONLY. ALL other payments are payable by cheque, money order or INTERAC e-transfer only.

Prepaid Distance Telephone or Email Support

Please purchase prepaid telephone or email support sessions. Choose 1 or 2 hours (at $45.00 per hour) then click on the Pay Now button:

The Pay Now button is for prepaid distance support ONLY.

Choose:
 

Once you've made the payment contact Russ by email, noting the PayPal payment details at the top of your message requesting help.

  • If you're requesting email support, include the details of your request in the email.
  • If you're requesting telephone support, we can schedule a time via email for you to contact me via phone.

Set Up a PayPal Account

If you are not a PayPal member, learn how to make payments with PayPal — it's fast, free and secure!

PayPal offers the ability to make payments in several credit cards as well as with a standard PayPal account. All PayPal payments offer immediate service.

  • Merchants interested in finding out more about PayPal can click on the PayPal for Business button below.

Sign up for PayPal and start accepting credit card payments instantly.

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Business Hours

I'm available Tuesdays & Thursdays 1:00–5:00 p.m. Pacific time

Monday, Wednesday & Friday by appointment only.
Closed Saturdays, Sundays & holidays.
Note: my availability has changed

I will return client calls if I'm unavailable during regular business hours.

My Location

I'm located in Greater Victoria, British Columbia (on Canada's west coast).

Onsite/In-shop Services

Onsite and in-shop services are only offered in Greater Victoria. Visits to outlying areas may be subject to travel charges.

Onsite Services

Onsite services are generally scheduled for Thursday afternoons but other days are available by appointment.

Onsite services include in-store client purchase assistance and setup as well as any in-home or in-office services.

Contact Russ to discuss arrangements.

In-shop Services

In-shop services are by appointment only. Please call to arrange a suitable drop-off time.

Contact Russ to discuss arrangements.

Distance Services

I provide computer help desk, web design and other services at distance via email and telephone.

Please Prepay

Unless other arrangements have been made, services provided to distance clients must be prepaid. See payment options.

How Charges are Calculated

Email exchanges will be charged for the time to research your issue as well as the time spent in dealing with the correspondence.

  • Time is needed to be sure that the answers I provide are accurate.
  • I cannot assume skills I'm not sure you have.
  • I bill in half-hour increments. See Billing Practices.

Free Services Unavailable

Remember, I earn my living providing these services.

I provide over 60 pages of helpful resources on this site that can help you to resolve many issues yourself.

www.russharvey.bc.ca/businesshours.html
Updated: August 27, 2018