Russ Harvey Consulting - Computer and Internet Services

Business Hours/Rates

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Billing Practices | Payment Options
Business Hours & Location

Business hours and rates.

Billing Practices

The following rates are effective January 1, 2024:

  • On-site services: $75.00 per hour, minimum 2 hours per onsite visit.
  • Telephone/email consultations: $55.00 per hour, minimum of a half-hour per incident.
  • In-shop services: $55.00 per hour, minimum 1 hour per incident.

All prices are quoted in Canadian dollars.

Standard rates are in effect during regular business hours. Notes for New distance clients.

  • Billing time is rounded to the nearest half-hour unless the service is pre-contracted.
  • Additional fees may be assessed outside regular hours.

Business Hours

Weekday afternoons 1:00–5:00.
Closed Saturdays, Sundays & holidays.

My Local Time*

*Requires JavaScript.

 

On-site/In-shop Services

On-site and in-shop services are by appointment only and only in Greater Victoria.

In-shop service is recommended for system rebuilds, backup services and similar time-intensive projects.

Free Support Unavailable

I regret that I cannot provide free individualized technical support. See my free Self-help Resources.

 

Web Design & Writing Services

Pricing is done differently for web design or writing and editing. The rates for those services depend upon the nature of the project.

Contracted Services

Regularly scheduled services like telephone support and website maintenance may be pre-contracted for a regular monthly or annual fee. Contract clients get a price break and higher priority service. Contact Russ to discuss this option.

Distance Services

I can provide Help desk services at distance via email, telephone and video conferencing software during regular business hours. Some other services, including web design and maintenance are also available.

Unless other arrangements have been made, services provided to distance clients must be prepaid. See payment options.

How Charges are Calculated

In order to answer your questions properly, I may need to spend time preparing an answer, whether it is for email or telephone support:

Email exchanges will be charged for the time to research your issue as well as the time spent in dealing with the correspondence.

Similarly, phone support clients may be charged for the time spend to research your specific issue in addition to the time spent on the phone with you.

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Payment Options

Local Clients | Distance Clients

Local Clients

Payments for services provided to my local clients (within Greater Victoria) are expected by:

  1. cash (please do not mail cash);
  2. your personal or business cheque (payable to “Russ Harvey”);
  3. an INTERAC eTransfer sent to ; or
  4. a Canadian dollar money order.

Distance Clients

Distance clients are clients living outside of Greater Victoria.

Payments from Established Distance Clients

Established distance clients with whom I've conducted regular business regularly in the past or have a secure business relationship can make arrangements to pay by:

  1. your personal or business cheque (payable to “Russ Harvey”);
  2. an INTERAC eTransfer sent to ; or
  3. a Canadian dollar money order.

Payments from NEW Distance Clients

I cannot accept cheques from new or unapproved distance clients.

Please make arrangements to pre-pay by:

  1. an INTERAC eTransfer sent to ; or
  2. a Canadian dollar money order.

The preferred payment method is an INTERAC eTransfer.

Provide Sufficient Detailed Information

Ensure that sufficient relevant information is included to make a reasonable answer possible.

I may need to do some preliminary research prior to the actual telephone support.

 

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russharvey.bc.ca/businesshours.html
Updated: May 17, 2024